Here you’ll find the most frequently asked questions for shops, resellers and business buyers. We explain why our CBD products are interesting for consumer sales, how quality and documentation are handled, and what to expect from ordering, shipping and service. Is your question not listed? Feel free to contact us.
Questions about:
Our CBD products are EU-compliant, lab-tested and traceable from seed to finished product. They contain less than 0.2% d9-THC and are selected from certified producers. For shops and resellers, this means you can offer products with clear origin, consistent quality and reliable product information.
In the Netherlands, specific rules apply to cannabis and CBD. That is why it is important to communicate factually to consumers and avoid medical claims. Lab reports can be requested per product via our contact page.
TopshelfCBD flowers are interesting for shops because they combine recognizable quality with a strong price-quality ratio. Think carefully selected indoor, glasshouse, popcorn and connoisseur qualities with flavourful genetics and a natural terpene profile.
For consumers, CBD flowers are often a product where aroma, appearance, structure and origin matter. By offering clear choices in quality and format, you can serve different customer groups: from price-conscious buyers to connoisseurs looking for premium flowers.
For resellers, CBD hash and extracts are a strong addition alongside flowers. These products appeal to customers looking for concentrated aromas, a different texture or a product with a higher level of cannabinoids, terpenes and flavonoids.
Our selection focuses on purity, structure, aroma and EU-compliant production. This allows shops to offer a broader CBD range without compromising traceability and quality control.
CBD oil and paste are products where consumers often need clear, calm explanation. As a shop, you can mainly help by explaining the difference in form, strength, ease of use and dosage, without making medical promises.
For new customers, starting low and building up gradually is a common practical usage direction. Always refer customers with medical questions, medication use or doubts to a doctor or specialist. This keeps your sales responsible and your communication clear.
Yes. Our CBD products are lab-tested and supplied with attention to origin, composition and quality. Certificate of Analysis documentation is available on request per product.
For shops, this matters because consumers increasingly ask for transparency. Lab information and traceability help you support what you sell and inform customers about quality, origin and THC content.
Our CBD products are plant-based in origin and suit customers who consciously look at ingredients, origin and production method. With CBD oil, it is important to check the carrier oil and composition per product.
Questions about halal, vegan or specific dietary preferences can differ per product. If in doubt, contact us and we will help check which product information is available for your shop or customer.
A strong shop assortment usually combines several product forms: CBD flowers for customers who value aroma, strain and experience, hash or extracts for customers looking for something more concentrated, and oil or paste for customers who want convenience and simplicity.
For resellers, it is smart to offer different price points and qualities. This lets you serve both consumers who want an affordable starting point and customers who deliberately choose premium Topshelf quality.
No. CBD may not be sold with medical claims. As a shop or reseller, it is important to communicate factually about product form, composition, quality, origin and lab tests, without making promises about complaints, diseases or effects.
When customers have medical questions, use medication or seek advice about complaints, refer them to a doctor or other professional. You can encourage customers to read reliable information themselves, for example from scientific sources such as PubMed.
CBD distillate is interesting for entrepreneurs who want to develop their own products or need a very pure CBD base. Full spectrum and broad spectrum distillates contain other cannabinoids and terpenes alongside CBD, helping the product profile remain more natural and complete.
Because of its neutral taste, high concentration and processability, distillate can be suitable for edibles, oils or other applications within your own product line. Always check regulations and product specifications before bringing a new consumer product to market.
The right assortment depends on your customers, price level and type of shop. A smartshop, CBD shop, coffee-shop-related store or wellness shop often has slightly different needs. Look at product forms, desired margin, turnover speed and how much explanation you want to give customers.
We are happy to think along with you about a logical starting selection for your shop. Via our contact page, you can tell us which customers you serve and what type of products you are looking for.
CBD is not known as an addictive substance. Our products are intended as CBD products with a very low THC content and are not meant to get users high.
For shops, it is wise to explain this calmly and factually: CBD is different from THC, and our products are selected for EU compliance, quality and transparency. For personal or medical questions, always refer customers to a professional.
For business orders, you can choose shipping with PostNL or delivery. Shipping with PostNL costs €20. Delivery below €500 costs €100 and from €500 delivery is free.
For shops and resellers, delivery is especially useful for larger purchases or when you want to restock in one go. This helps you plan better and prevents popular products from being missing from your assortment for too long.
Orders placed in time on working days are processed and shipped or delivered as quickly as possible. For PostNL shipments, delivery time depends on the parcel service; in most cases you receive the order within a few working days.
For resellers, we recommend replenishing stock on time, especially with popular flowers, hash or temporary batches. Some products are limited, so planning ahead helps you serve your customers consistently.
At the moment, it is only possible to pay via iDEAL or direct bank transfer. Unfortunately, PayPal has blocked our account because they claim you are not allowed to sell CBD products, so for now we cannot accept PayPal payments. We are working on finding a better option for customers from outside the Netherlands.
We do our utmost to deliver business orders neatly, completely and in good condition. If something is wrong with a product or delivery, contact us as soon as possible. We will look for a suitable solution together.
For shops, reliable delivery is important: you want to sell products you can stand behind and solve problems quickly if something goes wrong. That is why we think practically with you when something is not right with an order.
If a business order gets lost during transport, contact us as soon as possible via contact. We will investigate what happened and look for a suitable solution together.
With business stock, clarity and speed matter. That is why we try to handle transport issues practically, so you experience as little delay as possible for your shop or customers.
Standard delivery cost €20 otherwise
Worry-free home delivery
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